Webinar: Why Clients Don’t Listen

why clients don’t listen: the 15-minute fix that changes everything

Webinar: Wed 29 Apr 2026 - 1:00pm (AEST) 1 hour

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You give your clients good advice. You can see exactly what they need to do. So why won’t they listen, and what if a 15-minute conversation could change that?

Every accountant knows the feeling. You’ve done the work. You can see the problems: drawings keep stacking up, they buy a new car on finance, the ATO goes unpaid. You tell them they can’t keep doing this. Your client nods. And nothing changes.

It’s not that your advice is wrong. It’s that financial decisions aren’t made in the logical part of the brain, they’re made in the emotional one. Most advisory conversations are structured entirely the wrong way for how clients actually make decisions.

In this session, behavioural finance specialist Amy Fox joins Business Reset’s Jarvis Archer to show you exactly why client resistance happens, and how to fix it. You’ll walk away with a simple profit improvement framework to identify what needs to change, a new understanding of your client’s money personality, and practical language that gets your advice to land.

This is what Amy, as an advisory focussed accountant, and Jarvis as the last stop to save a business, use every day. Not everyone listens, but more do. The conversations that could have changed the outcome are simple. This session shows you how to have them.

What We’ll Cover

  • Why 43% of small businesses never make a profit

  • A simple profit improvement framework to use with your clients

  • The behavioural science behind why clients ignore good advice

  • The three client money personalities: how to spot them and what each means

  • Case study: a client who couldn’t raise prices, saved $50k in six months

  • The 15-Minute Profit Improvement Toolkit: a free Excel tool you can use with any client, any industry

What You’ll Learn

You’ll leave with a clear framework to:

  • Quickly identify where a client is losing money, and what to say about it

  • Understand what’s really driving your clients’ financial behaviour

  • Adjust how you deliver advice so that more clients listen

  • Use the Profit Improvement Toolkit to quickly add value to any client

Who This Webinar Is For

  • Accountants and bookkeepers who want more clients to act on their advice

  • Any business advisor who wants to help clients be more profitable

  • Anyone who has ever wondered why a client keeps making the same financial mistakes

Wednesday 29 April
01:00pm QLD time | 1 CPD hour

Start time across time zones:

  • 11:00am WA

  • 12:30pm NT, SA

  • 1:00pm QLD, NSW, VIC, TAS, ACT

Join us for this complimentary webinar and leave with the tools, language and confidence to have better conversations with the clients who need them most.

CPD certificates are available, so bring your team. You’re also welcome to invite your small business clients.

Downloadable Resource

All attendees will receive the complimentary 15-Minute Profit Improvement Toolkit (Excel): a ready-to-use tool you can open with any client’s P&L from your very next meeting.

Secure your place

Presenters

Jarvis Archer.

Jarvis Archer

Restructuring Practitioner / Registered Liquidator

Jarvis helps accountants and directors navigate company financial distress with clarity and confidence. He’s known for cutting through the legal noise and giving straight answers that protect directors and strengthen advisor relationships.

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Amy Fox

Financial Strategist + CPA - Goldi Group

Amy Fox is a CPA and behavioural finance specialist who helps accountants and their clients understand the psychology behind financial decisions. She works with small business owners to shift the beliefs and habits that keep them stuck and gives accountants the tools and language to have those conversations with confidence.

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Reviews by referrers and clients

"The sooner you speak up the greater your options and time is really important... they're just really fantastic communicators and very talented at stripping down complexity to explain your options in real terms."

J Dixon

Back Beach Accounting

"They looked after me as an accountant, but just as importantly, they supported my client, who was in a very difficult and stressful situation. Their empathy, guidance, and clear communication made an enormous difference for both of us."

Angela Munoz

Guardian Tax Solutions

"The team are knowledgeable, approachable and can handle complex and emotionally charged situations with empathy and clarity, giving both our team and our clients confidence in the process."

Carl Hill

SBO Financial

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